Refund Policy

The short version

• Margifi is billed monthly or annually.
• Margifi (₹2,999/mo or ₹29,999/yr) includes a 1-week free trial — an AutoPay mandate is set up at signup, but nothing is charged during the trial. Cancel before it ends and pay nothing.
• Refunds are available within 14 calendar days of your first charge on a new subscription if the service was not activated due to a failure on our side, or if a billing error occurred. We do not issue pro-rata refunds for unused portions of a monthly or annual billing period.

Plans and billing cycles

Margifi is available as a single subscription plan, billed in Indian Rupees (INR) via Razorpay:

Billing is monthly or annual.

• Monthly: you are charged at the start of each month.
• Annual: you are charged for twelve months upfront at the start of each annual period.

All prices are in INR. Payments are processed by Razorpay. Your invoice is issued to the billing details you provide at sign-up. Applicable taxes are shown on your invoice.

Free trial

Margifi includes a 1-week free trial — you set up an AutoPay mandate at signup; the first charge happens only after the trial ends.

How the trial works

1. You start the free trial self-serve — sign up, set up the AutoPay mandate, and connect Shopify + Meta.
2. The trial period begins on the date your account is activated.
3. No payment is taken during the trial period.
4. At the end of the 1-week trial, access locks unless you subscribe; your first monthly or annual billing cycle begins when you do, charged via your Razorpay payment method on file.

Trial restrictions

During the trial, paid WhatsApp broadcasts are not available. Core analytics, the Engage inbox, and the flow builder are fully accessible. This restriction exists to manage per-message infrastructure costs during the trial period.

Cancelling during the trial

You can cancel at any time before the trial period expires. If you cancel before the trial ends, you will not be charged. See the Cancellation section for steps.

If you do not cancel before the trial ends

If you do not cancel before the trial expires, the first billing cycle charge will be applied to your Razorpay payment method on file. This is not a billing error. If you believe this was a mistake, contact us and we will review on a case-by-case basis — but approval is not guaranteed.

When a refund is available

We will approve a refund in the following situations:

Eligible — Case 1: Service activation failure

If Margifi failed to activate your account within 7 calendar days of a successful payment — due to a technical failure on our side — you are eligible for a full refund of that charge. This does not apply if activation was delayed because information was missing from your side (e.g., Shopify or Meta connection not completed by you).

Eligible — Case 2: Billing error

If you were charged an incorrect amount, charged more than once for the same billing period, or charged after a confirmed cancellation, you are eligible for a full or partial refund of the erroneous amount.

Eligible — Case 3: First charge — 14-day window

If you are requesting a refund on your first charge on a new subscription, your request is made within 14 calendar days of that charge, and the service has been accessible for fewer than 7 days, we will review the request. Approval is at our discretion based on the circumstances.

How refunds are processed

Approved refunds are credited back to the original payment method via Razorpay within 7–10 business days of approval. You will receive a confirmation email when the refund is initiated.

When we do not issue refunds

We do not issue refunds in the following cases:

Not eligible — Case 1: Cancellation outside the 14-day window

If you cancel a subscription after 14 calendar days from the first charge of that subscription period, you are not eligible for a refund of the remaining period.

Not eligible — Case 2: Partial use of a billing period

Margifi does not offer pro-rata refunds. If you cancel mid-month or mid-year, you retain access until the end of the paid period, but no refund is issued for unused time.

Not eligible — Case 3: Feature dissatisfaction (product working as documented)

If the product is working as documented and you no longer wish to use it, this is not a service failure. We encourage you to contact support@margifi.com before cancelling — we may be able to help.

Not eligible — Case 4: Failure to cancel before the trial ends

If you did not cancel before the trial expired and were billed for a new billing cycle, this is a valid charge. If you believe this was a genuine mistake, contact us and we will review — but approval is not guaranteed.

Not eligible — Case 5: Plan downgrades mid-period

If you downgrade from a higher to a lower plan mid-period, no credit or refund is issued for the difference. The downgrade takes effect at the start of your next billing cycle.

How to cancel your subscription

You can cancel your Margifi subscription at any time.

To cancel

1. Log in to your Margifi account at app.margifi.com.
2. Go to Settings → Billing → Cancel Subscription.
3. Follow the on-screen confirmation steps.

Alternatively, email support@margifi.com from your registered email address with the subject line: Cancel Subscription — [your account email]. We will process the cancellation within 2 business days.

What happens after cancellation

• Your access to Margifi continues until the end of your current paid billing period.
• You will not be charged for the next billing cycle.
• After your access period ends, your account data is retained for 30 days, then permanently deleted. You can request earlier deletion by emailing support@margifi.com.

Data after deletion

Once data is deleted, it cannot be recovered. If you re-subscribe after deletion, you will start fresh. Historical Shopify and Meta data can be re-synced on reconnection, subject to each platform's own data retention limits.

How to request a refund

If you believe you are eligible (see Refund Eligibility above), follow these steps:

1. Email support@margifi.com
   Use the subject line: Refund Request — [your account email]
   Include: your registered account email, the Razorpay payment ID from your invoice (format: pay_XXXXXXXXXX), and a brief description of the reason.
2. We will acknowledge within 2 business days.
   You will receive confirmation that your request is under review.
3. Decision within 5–7 business days.
   We will review your request against the eligibility criteria and respond with an approval or explanation.
4. Refund within 7–10 business days of approval.
   If approved, the refund is initiated via Razorpay to your original payment method. You will receive a confirmation email with the refund reference.

Contact and escalation

We're here to help. Reach us through the right channel:

Billing & Refunds

support@margifi.com — for billing queries and refund requests. Response within 2 business days.

Data & Privacy (DPDP)

Grievance Policy — for DPDP-related requests, data deletion, or escalated complaints.

General

Contact page — for all other enquiries.