Last updated: 9 June 2026
This policy explains how to raise a grievance with Margifi about the processing of your personal data, who is responsible for resolving it, and how long it will take. It applies to registered Users of the Margifi platform and to Data Principals whose personal data Margifi processes on behalf of a Client. For general privacy information, see our Privacy Policy. For data-processing terms, see our Data Processing Agreement.
Margifi maintains this Grievance Policy to comply with:
This policy covers two categories of persons:
Out of scope: Commercial disputes, billing questions, subscription cancellations, and feature requests are not handled through this grievance mechanism. For those, contact admin@margifi.com or refer to our Terms of Service for the dispute-resolution clause.
Margifi has appointed a Grievance Officer in accordance with the DPDP Act 2023 and IT Rules 2021. All grievances regarding personal data processing should be addressed to this officer.
You may contact the Grievance Officer by email at any time. Responses are sent only during working hours.
The following grievance categories are in scope:
Email admin@margifi.com with the subject line: Grievance — [brief description of your concern].
Include: your full name · your registered email address (if a platform User) · a clear description of the grievance with relevant dates · the data right you are invoking, if applicable (access / correction / erasure / nomination) · any supporting evidence or correspondence.
Margifi will acknowledge receipt of your grievance within 2 working days.
Margifi will investigate your grievance and provide a substantive written response within 30 calendar days of the acknowledgement date.
Where resolution requires correcting, erasing, or providing access to your data, Margifi will complete the action within the same 30-day window and confirm completion in writing.
Tip: The more specific your grievance email, the faster the investigation. Vague or incomplete submissions may require a follow-up query; the 30-day clock resumes from the date of your complete response.
These timelines are aligned with DPDP Act 2023 §13(1).
| Milestone | Timeline |
|---|---|
| Acknowledgement of receipt | Within 2 working days of the grievance email being received |
| Substantive written response | Within 30 calendar days of acknowledgement |
| Data action completed (correction / erasure / access) | Within the same 30-day window |
Margifi will not extend the 30-day window except where:
In either case, Margifi will notify you in writing of the extension, the reason, and the revised expected completion date — within the original 30-day period.
If you are not satisfied with Margifi's response — or if 30 days have passed without a resolution — you may escalate as follows:
Margifi can correct, erase, or provide access to any personal data it directly stores and controls within its own processing environment.
Where your grievance relates to data that originates from a Connected Platform — for example, order data from Shopify, ad-account data from Meta, payment data from Razorpay, or delivery records from a courier partner — Margifi will:
Margifi cannot correct, erase, or block access to data that it has never held and that resides solely in a third-party platform's infrastructure. Our obligation is limited to the data within our own processing environment.
This policy is reviewed at least once every 12 months.
If Margifi makes material changes — including appointing a new Grievance Officer or amending resolution timelines — registered Users will be notified by email at least 14 days before the change takes effect. The "Last updated" date at the top of this page will also be updated.
Continued use of the Margifi platform after the effective date of a revised policy constitutes your acceptance of the revised terms.
This grievance mechanism is for data-rights complaints only. For all other enquiries: